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Early Head Start Child Care Partnership - Family Support Coordinator


The Sheltering Arms Early Head Start – Child Care Partnership is one of two Hubs in a bold initiative led by the Department of Early Care and Learning (DECAL).  DECAL will serve as the lead agency for this project and will work with the Hub sites to create a system of comprehensive shared services around early care and learning in two high-poverty areas of the state. The project is aligned with nationally recognized Programs for Infant and Toddler Care, Quality Rated, Georgia’s successful Pre-K model, and the Early Education Empowerment Zone initiative.  Sheltering Arms will serve 144 infants and toddlers through five child care centers.

The Early Head Start Child Care Partnership Family Support Coordinator will provide coordination and direction for all the Hub sites in the area of family engagement. He/she will oversee successful implementation of the Head Start Parent Family & Community Engagement Framework (PFCE).   He/she will work as a member of the EHS CCP Hub team in a cross-discipline approach to assure that all children and their families receive high quality, comprehensive services that meet their needs.

PERFORMANCE RESPONSIBILITIES: (Asterisk for essential job duties.)

  1. Create a positive, welcoming climate within the center and classrooms.
  2. Engage families in mutually respectful goal-oriented partnerships to promote parent-child relationships.
  3. Respect and respond appropriately to the culture, language, values, and family structures of each family served.
  4. Partner with families to assess their current physical and emotional well-being.
  5. Support the families’ goal in the areas of safety, health, financial stability, and aspirations.
  6. Enhance parent-child relationship and support parents’ role as the first and lifelong educators of their children.
  7. Facilitate networks and group activities that support families’ strengths, interests, and needs.
  8. Support families in using community resources that enhance family well-being and children’s learning and development.
  9. Act as a member of the Hub team so that family service activities are coordinated and integrated throughout the program.
  10. Collect and analyze information to find new solutions to challenges as part of ongoing monitoring in order to continuously improve services.
  11. Support all families to develop positive parenting skills by sharing information specific to their family form (i.e. grandparents raising grandchildren, single parents, blended families, special needs children, etc.).
  12. Build relationships with agencies and organizations in the community that are potential resources for families.
  13. Work with the Hub team and the center management team to respond effectively to the needs of children and families.
  14. Facilitate communication between families and other agencies/individuals working with children.
  15. Support and advocate for families through the referral process and help them understand their rights, responsibilities, and expectations.
  16. Promote parent leadership by actively including parents in planning and implementing activities.
  17. Assist families in finding and maintaining employment, job training, or enrollment in school.
  18. Provide opportunities for mothers and fathers to engage in literacy and learning activities with their child such as reading to them.
  19. Involve mothers and fathers in advocacy actions each month such as voting, acting on current issues, and acknowledging the elected name of their elected officials and how to contact them.
  20. Discuss transitions with families and develop a transition plan for children as they move from one program or classroom to another.
  21. Maintain appropriate confidentiality in all matters regarding the children and families served.
  22. Monitor attendance and follow the proper procedures for documenting in the data system and following up with families.
  23. Participate as an active and responsible member of the center management team.
  24. Work closely with the ERSEA specialist to recruit eligible children for selection and enrollment.
  25. Accept other duties as assigned.


  • Accountability
  • Must be pro-active to the needs of the program
  • Excellent interpersonal skills
  • Public speaking skills
  • Prior early childhood, birth to age five experience required
  • Prior experience in working with families
  • Excellent communication skills, both written and oral
  • Ability to work effectively with a diverse population
  • Spanish language ability helpful but not required
  • Willingness and ability to travel (locally, statewide and nationally) and able to work a flexible  schedule, independently and self-directed
  • Must pass a criminal background check and also a drug screen
  • Valid Georgia’s Driver’s license and reliable transportation


  • Bachelor’s degree in family and consumer science
  • Minimum of two years of experience in an early childhood setting with experience working with infants and toddlers
  • Work with families of children, ages birth to three years old
  • Excellent communication and interpersonal skills
  • Proven ability to develop collaborative partnerships and work on a team
  • Demonstrated track record working and supporting the needs of low-income families and young children
  • Knowledge includes: throughout understanding of the Head Start/Early Head Start program model; regulations and standards in early child development; teaching strategies; and the critical contributing components of a high-quality learning environment for infants and toddlers.
  • Training, education or experience may be substituted for certain minimum qualifications




  • Must be able to visually observe and hear children from all areas of the classroom and playground from a distance of at least 70 feet
  • Must be able to lift 50 lbs., 35 lbs. without assistance
  • Must be able to sit on the floor to interact with children



Performance of this job will be evaluated consistent with Sheltering Arms evaluation policy.

Date Established:        
Date(s) Revised:          

This description may be changed at any time. This job description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instructions and to perform any other related duties as assigned by leadership.  Sheltering Arms reserves the right to update, revise or change this job description and related duties at any time.

(*) Essential job duties -the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

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